Privacy Policy

Introduction

Welcome to https://electronic-title-california.dmv-california.com (hereinafter referred to as “ETC,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains how ETC collects, uses, discloses, and safeguards your data in accordance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
General Data Protection Regulation (GDPR) of the European Union (EU)
Lei Geral de Proteção de Dados (LGPD) of Brazil
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Colorado Privacy Act (CPA)
Utah Consumer Sales Practice Act (UCPA)
Connecticut Law on Privacy (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://electronic-title-california.dmv-california.com.
Any mobile applications or services developed by ETC.
Interactions between users and our customer support channels.
Services accessed through links on our platform, but please note that third-party privacy policies apply to these cases.

Processing Activities

This policy outlines the ways in which we process personal data based on your actions:

Authorized User Activities: When you use our applications and services as an authorized user, we collect and process data necessary for service provision and improvement.
Website Visits: Visiting our websites linked to this Privacy Policy implies acceptance of our data practices.
Communications: We may contact you via email, calls, or texts (SMS) for various purposes, including newsletters, updates, customer support, and marketing, subject to your consent.

Personal Data Collection

We collect diverse types of personal information, which can be categorized as follows:

Account Information: Details required to create and manage your user account, such as usernames, passwords, and email addresses.
Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
Financial Information: Bank account numbers, investment portfolios (if shared), and financial transaction records.
Purchase Information: Items bought from our services, purchase dates, quantities, and associated costs.
Mobile Device Identifiers: Unique device IDs, mobile network information, and browser types for analytics and service optimization.
Location Data: GPS coordinates or other location-based services data, used to provide personalized content and services.
Feedback: Comments, reviews, and ratings shared by users to improve our products and services.
Social Media Information: If you connect your social media accounts to our services, we may collect data from those platforms (with your consent).
Product Information: Details about products or services you show interest in or purchase on our platform.

We obtain this data through direct user input, automated systems, and third-party providers who assist us in delivering our services.

Cookies

ETC uses cookies to enhance user experience and analyze website performance:

Strictly Necessary Cookies: Ensure basic functionalities of the website.
Preference Cookies: Remember user preferences for a personalized experience.
Analytics Cookies: Track website usage, gather analytics data, and measure the effectiveness of our online services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie settings.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

Data required for legal compliance, contract fulfillment, or record-keeping is stored until the purpose is fulfilled or the retention period expires.
Upon completion of these purposes, we securely delete or anonymize the data to protect your privacy.

Security Measures

We have implemented robust security protocols to safeguard personal information:

Employing encryption for secure data transmission and storage.
Engaging reputable third-party processors who adhere to strict data protection standards.
Regularly reviewing and updating our security measures to adapt to evolving threats.

Children’s Privacy

ETC does not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we comply with all applicable laws regarding child privacy.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete personal information.
Erasure/Right to be Forgotten: Demand the deletion of your personal data under certain circumstances.
Restriction: Limit our processing of your data for specific purposes.
Portability: Receive a copy of your personal data in a structured, commonly used format.
Objection: Object to or withdraw consent for specific uses of your personal data.
Non-Discrimination: Be free from unfair treatment due to exercising your privacy rights.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests in accordance with applicable law and within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for updates.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: [email protected]
Postal Mail: Electronic Title California, Data Protection Team, [Address], City, State, ZIP Code